Status and Details

Status and Details

This page contains information about the status, approval and implementation of this version of the document. It also contains information contact details for the subject matter expert.  To the right, a brief summary of the changes between this and the previous version is provided.

Complaint and Grievance Resolution Procedure

Status Current
Effective Date 29th May 2019
Review Date 29th May 2022
Approval Authority Vice-Chancellor
Approval Date 25th February 2019
Expiry Date Not Applicable
Enquiries Contact Legal & Compliance

Summary of Changes from Previous Version

27 September 2021:  Amendment to Clauses 8, 22-23, 37-39, 41-42, 55, 58-59 to update references to Assurance Services and Director, Assurance Services. Approved as administrative amendment, University Secretary.


25 March 2021:  Faculty changed to College throughout. Administrative amendment, approved by University Secretary.


2 July 2020:  Amendment of UON to University throughout.  Approved by Director Assurance Services.


The UON Complaints Framework has been reviewed to align with the NSW Ombudsman complaints handling framework.



Clauses Amended:Procedure: All