Status and Details

Status and Details

This page contains information about the status, approval and implementation of this version of the document. It also contains information contact details for the subject matter expert.  To the right, a brief summary of the changes between this and the previous version is provided.

Complaints Resolution Policy

Status Current
Effective Date 22nd May 2013
Review Date 31st December 2019
Approval Authority Vice-Chancellor
Approval Date 22nd May 2013
Expiry Date Not Applicable
Enquiries Contact Michelle Jarvie
Director, Assurance Services
+61 2 49138037

Summary of Changes from Previous Version

This is the first version of this document to be published in the new UON Policy Library. For all intents and purposes, this version is reflective of the version that was approved, published and in effect at the time the new Policy Library was launched. In migrating the document to the new Policy Library it was subjected to reformatting, including the application of a new numbering system.


The following information details the history of changes to the document prior to its publication in the new UON Policy Library:


9 October 2014 - minor edits to correct typos and hyperlinks


19 August 2013 - The Secretariat - Policy Sponsor modified from Deputy Vice-Chancellor (Academic and Global Relations) to Director Council Services and Chancellery, to reflect structural changes, and updated Enterprise Agreements.


Minor amendment - Replacement of Appeal Against Final Result Procedure 000261 with Clause 20 in Course Management and Assessment Procedure Manual 000996, effective from 1 January 2013, approved Academic Senate Resolution AS13:057, 22 May 2013.


Minor amendments to clause 3.0, 4.13 and 6.0 to reflect changes from 'Protected disclosures' to 'Public Interest Disclosures', effected by Governance and Policy Unit 14 May 2012


23 August 2011 - Administrative amendments due to implementation of Student Misconduct Rule which replaced Student Discipline Rules effective 25 July 2011.


Updated FOI to GIPA provisions, 28 September 2010.


Revised policy approved: Vice-Chancellor, 26 May 2009


Updated: Vice-Chancellor, 28 August 2007


Amendment to definitions, 15 April 2007


Amended: Vice-Chancellor, 27 November 2006


Approved: Vice-Chancellor, 29 March 2006



Clauses Amended:Policy/Schedule: All