Status and Details
This page contains information about the status, approval and implementation of this version of the document. It also contains information contact details for the subject matter expert. To the right, a brief summary of the changes between this and the previous version is provided.
Complaint Management Procedure
Status
Current
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
16th April 2025
This is the date on which this version of the document came into effect.
Review Date
8th April 2027
The next review of this document is scheduled to commence on this date.
Approval Authority
Vice-Chancellor
The noted authority approved this is version of the document.
Approval Authority - Admin Changes
University Secretary
The noted authority approved administrative changes to this version of the document.
Approval Date
15th April 2025
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
Not Applicable
This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Executive
David Toll
Chief Operating Officer
This is the senior officer with responsibility for the document.
Enquiries Contact
Legal and Compliance
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
National Student Ombudsman added to clause 62.
Clauses Amended:Procedure: 52c, 62