Status and Details
This page contains information about the status, approval and implementation of this version of the document. It also contains information contact details for the subject matter expert. To the right, a brief summary of the changes between this and the previous version is provided.
2 November 2022: Complaints & Compliance Officer amended to Complaints Officer throughout. Approved as an administrative amendment, University Secretary. 12 July 2022: Clause references updated in clauses 7, 36 and 38. Approved as an administrative amendment, University Secretary. Full review conducted.Complaint Management Procedure
Status
Historic
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
20th June 2022
This is the date on which this version of the document came into effect.
Review Date
20th June 2025
The next review of this document is scheduled to commence on this date.
Approval Authority
Vice-Chancellor
The noted authority approved this is version of the document.
Approval Date
30th May 2022
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
7th April 2024
This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Executive
David Toll
Chief Operating Officer
This is the senior officer with responsibility for the document.
Enquiries Contact
Angela Mills
Complaints Officer
Legal and Compliance
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
Clauses Amended:Procedure: All