Status and Details

Status and Details

This page contains information about the status, approval and implementation of this version of the document. It also contains information contact details for the subject matter expert.  To the right, a brief summary of the changes between this and the previous version is provided.

Complaint Management Procedure

Show Field Notes
Status Current Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 20th June 2022 This is the date on which this version of the document came into effect.
Review Date 20th June 2025 The next review of this document is scheduled to commence on this date.
Approval Authority Vice-Chancellor The noted authority approved this is version of the document.
Approval Date 30th May 2022 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date Not Applicable This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Executive David Toll
Chief Operating Officer
This is the senior officer with responsibility for the document.
Enquiries Contact Angela Mills
Complaints Officer

Legal and Compliance
General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

2 November 2022:  Complaints & Compliance Officer amended to Complaints Officer throughout. Approved as an administrative amendment, University Secretary.


12 July 2022:  Clause references updated in clauses 7, 36 and 38. Approved as an administrative amendment, University Secretary.


Full review conducted.



Clauses Amended:Procedure: All