Status and Details

Status and Details

This page contains information about the status, approval and implementation of this version of the document. It also contains information contact details for the subject matter expert.  To the right, a brief summary of the changes between this and the previous version is provided.

Complaint and Grievance Policy

Show Field Notes
Status Current Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 29th May 2019 This is the date on which this version of the document came into effect.
Review Date 29th May 2022 The next review of this document is scheduled to commence on this date.
Approval Authority Vice-Chancellor The noted authority approved this is version of the document.
Approval Date 25th February 2019 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date Not Applicable This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Executive Daniel Bell
General Counsel
This is the senior officer with responsibility for the document.
Enquiries Contact Legal & Compliance General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

21 September, 2021:  Amendments to clause 12c, 15e, 31,41,47, and 48 to amend references to Assurance Services and Director, Assurance Services. Approved as administrative amendment, University Secretary.


25 March 2021:  Faculty changed to College throughout. Administrative amendment, approved by University Secretary.


2 July 2020:  Amendment of UON to University throughout.  Approved by Director Assurance Services.


A review of the UON Complaints Framework has been undertaken to ensure consistency with NSW Ombudsman guidelines.



Clauses Amended:Policy/Schedule: All