Status and Details

This page contains information about the status, approval and implementation of this version of the document. It also contains information contact details for the subject matter expert. To the right, a brief summary of the changes between this and the previous version is provided.

Complaints Resolution Policy

Show Field Notes

Status	Historic	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	22nd May 2013	This is the date on which this version of the document came into effect.
Review Date	31st December 2019	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor	The noted authority approved this is version of the document.
Approval Date	22nd May 2013	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	28th May 2019	This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Executive	Daniel Bell General Counsel	This is the senior officer with responsibility for the document.
Enquiries Contact	Daniel Bell General Counsel	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

This is the first version of this document to be published in the new UON Policy Library. For all intents and purposes, this version is reflective of the version that was approved, published and in effect at the time the new Policy Library was launched. In migrating the document to the new Policy Library it was subjected to reformatting, including the application of a new numbering system.

The following information details the history of changes to the document prior to its publication in the new UON Policy Library:

9 October 2014 - minor edits to correct typos and hyperlinks

19 August 2013 - The Secretariat - Policy Sponsor modified from Deputy Vice-Chancellor (Academic and Global Relations) to Director Council Services and Chancellery, to reflect structural changes, and updated Enterprise Agreements.

Minor amendment - Replacement of Appeal Against Final Result Procedure 000261 with Clause 20 in Course Management and Assessment Procedure Manual 000996, effective from 1 January 2013, approved Academic Senate Resolution AS13:057, 22 May 2013.

Minor amendments to clause 3.0, 4.13 and 6.0 to reflect changes from 'Protected disclosures' to 'Public Interest Disclosures', effected by Governance and Policy Unit 14 May 2012

23 August 2011 - Administrative amendments due to implementation of Student Misconduct Rule which replaced Student Discipline Rules effective 25 July 2011.

Updated FOI to GIPA provisions, 28 September 2010.

Revised policy approved: Vice-Chancellor, 26 May 2009

Updated: Vice-Chancellor, 28 August 2007

Amendment to definitions, 15 April 2007

Amended: Vice-Chancellor, 27 November 2006

Approved: Vice-Chancellor, 29 March 2006

Clauses Amended:Policy/Schedule: All